When we first started developing a professional nurse call center at MeritCare 12 years ago, the nurses involved defined our mission as “MeritCare Ask-A-Nurse, a professional nurse phone line, empowering people to make informed healthcare decisions by providing comprehensive health related information and referrals. As a group of caring professionals, we are dedicated to providing quality healthcare information 24/7, timely access to services and linkage to other resources.” This mission is just as appropriate today as it was when we were initially developing the service. Read the whole story.
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